The Future of Customer Contact
SDS have been working with Tunbridge Wells, Maidstone and Swale Borough Councils to explore what the future of customer contact could be.
Unleashing the Power of Power BI – Transforming Data into Insightful Visualisations
This blog post takes a look at some of Power BI’s core functionalities and how we at SDS have been working with Tunbridge Wells Borough council (TWBC) to utilise these.
Moving from a shared network drive to SharePoint
The London Borough of Bexley are replacing their shared network drive with SharePoint. SDS helped to deliver training to prepare staff for the changes. Here are some of the things we liked about SharePoint.
Councils are using Google Data Studio to Change How They Track Data
Sometimes it can be tricky to get valuable information about how your clients and customers use your services. This is information that would be helpful to see where they’re going and what they’re doing on your website, how they are using your apps and social media, why they are calling and other information that makes up the customer journey.
Supporting Town and Parish councils to improve their digital accessibility
There are around 10,000 local parish, town, community, and neighbourhood councils in England. These work hard to provide services that meet the needs of their residents and improve community well-being.
Process Capture for Customer Services Team
Many changes have taken place over the last few years and so the aim of this project is to explore whether current processes are still fit for purpose, whether they can be digitised or indeed whether they are still needed.
A new support website created for Kent landlords
Kent Housing Group recently won a bid from Kent County Council to support landlords who are suffering rent arrears problems that have built up as a result of the Covid-19 pandemic.
Testing forms for usability and accessibility
Both Waverley Borough Council and Tandridge District Council required some user testing on their waste forms. Whilst the more common usability testing was carried out, checking for functionality and looking at the technical aspects, SDS also user tested for digital accessibility. It’s critical to ensure that all forms operate for all users including those with disabilities.
Giving digital accessibility a boost
Many of our partner organisations have been working hard to create a culture of accessibility throughout their organisations.
Sevenoaks, Central Bedfordshire and Tonbridge and Malling have all asked us to help with this by delivering several virtual, live and interactive group sessions to introduce digital accessibility.
Sending effective text messages
SDS outline ways to tailor your text messages to make them more effective.