A smarter approach to achieving your digital ambitions
Are you wanting to increase the take up of your online services whilst maintaining excellent customer service? We help improve and increase online services, drive down costs, and most importantly enhance customer experience. We use tools and techniques to gain a deep insight into customer needs and experiences and have developed a range of innovative user focused digital services.
The benefits
Why work with us
We operate as a responsive, independent consultancy with skills and expertise in analysing business processes, developing and improving digital services and designing solutions based on user needs.
We work exclusively with public sector teams, inspiring and empowering staff to develop and deliver excellent user focused digital services.
We provide support and guidance, external challenge, sharing good practice, industry knowledge and practical insights as well as being a valuable additional resource for councils enabling them to meet their digital objectives.
Why choose us?
We are experts in working with local authorities
What's New
The SDS blog
Join us for a Summer of Accessibility
We are really excited to be a part of this years Summer of Accessibility. We have...
Are you maximising the use of your Intranet?
Intranets have evolved over time. Way back in the distant past, they were just an internal...
Councils are using Google Data Studio to Change How They Track Data
Sometimes it can be tricky to get valuable information about how your clients and customers use...