A smarter approach to achieving your digital ambitions
Are you wanting to increase the take up of your online services whilst maintaining excellent customer service? We help improve and increase online services, drive down costs, and most importantly enhance customer experience. We use tools and techniques to gain a deep insight into customer needs and experiences and have developed a range of innovative user focused digital services.
The benefits
Why work with us
We operate as a responsive, independent consultancy with skills and expertise in analysing business processes, developing and improving digital services and designing solutions based on user needs.
We work exclusively with public sector teams, inspiring and empowering staff to develop and deliver excellent user focused digital services.
We provide support and guidance, external challenge, sharing good practice, industry knowledge and practical insights as well as being a valuable additional resource for councils enabling them to meet their digital objectives.
Why choose us?
We are experts in working with local authorities
What's New
The SDS blog
Making Numbers Make Sense: The Plain Numbers Approach
Have you ever looked at a council tax bill, a benefits form, or a government report...
Celebrating Global Accessibility Awareness Day - Join Us in Making a Difference!
On Thursday, 15th May, we will be celebrating the 14th Global Accessibility Awareness Day (GAAD). GAAD...
The Future of Customer Contact
SDS have been working with Tunbridge Wells, Maidstone and Swale Borough Councils to explore what the...