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New Writing for Your Customers E-Learning Course

Discover the power of effective communication in our Writing for Your Customers E-Learning Course.

We all know effective communication is the key to success. Whether you’re drafting emails, crafting blog posts, writing letters, or in fact creating any kind of content for your service users, the way you convey your message matters.

That’s why so many local authorities have been asking us to deliver training sessions on how to write compelling content for their customers.

These sessions have been proving valuable not only for content editors but for anyone relying on their writing skills to communicate with their customers as part of their work.

New e-learning course

Now, we’re thrilled to announce the launch of our interactive e-learning course, so you can enhance your writing skills at your own pace.

Our Writing for Your Customers e-learning course delves deep into the core questions that shape impactful content creation:

  • How well do we understand our audience’s needs?
  • Are we delivering the information they truly require?
  • Does our content resonate in our readers’ language?
  • Are we communicating clearly in everyday, Plain English?

Through this course, we explore the bedrock principles of Plain English, offering practical applications at every step:

  • Writing short and clear sentences
  • Using easy, understandable language
  • Making a real connection with your readers
  • Steering clear of jargon and acronyms
  • Adopting an active voice for engaging content
  • Mastering how to give instructions
  • Avoiding complex nominalizations
  • Using the power of lists for clarity

Transform your communication skills

Don’t miss this opportunity to transform your communication skills. Dive into our comprehensive e-learning modules, designed to empower individuals, teams, and entire organisations in the art of crafting effective, reader-centric content.

Visit our e-learning website page today for more details.

If you are an SDS partner the course is available to you now, free of charge.

If you are not a partner, you can request a quote, or contact us for more information.