Ensuring your website meets customer expectations

SDS can help you create a responsive, easy-to-use website that meets your customers’ rapidly changing expectations.

Appraisals of existing sites

The SDS team can appraise existing websites, use web analytics to identify top tasks, low visit rate content and user activity on the site.

User testing

The team can conduct user testing using various ‘real life’ scenarios to understand in more depth where users may be experiencing issues and to capture their views on the site.

Design and content reviews and advice

The SDS team are constantly exploring best practice in responsive website design, reviewing design principles and accessibility. The team have a number of tips to help local authorities to write good content for their websites.

Navigation frameworks

The team can facilitate workshops with staff and stakeholders to develop new website navigation frameworks and can then test this with users through card sorting exercises.

The SDS team were committed to the project, innovative, enthusiastic and definately went the extra mile to help us deliver the end result, which is an amazing website. Thank you!”

Giuseppina Valenza, Tandridge District Council