Reducing avoidable contact in Sevenoaks
Sevenoaks District Council are seeing a sustained increase in calls. They asked SDS to help them understand the drivers for the calls and identify any avoidable contact.
Councils are using Google Data Studio to Change How They Track Data
Sometimes it can be tricky to get valuable information about how your clients and customers use your services. This is information that would be helpful to see where they’re going and what they’re doing on your website, how they are using your apps and social media, why they are calling and other information that makes up the customer journey.
Is TikTok Paving the Way for Accessibility on the Internet?
TikTok might not be a platform that you would think of when it comes to accessibility, however, perhaps it should be.
How can we stop flexible hours becoming longer hours?
The pandemic shifted our ways of working. Many employees are now working remotely full time or “hybrid” working, where part of their time is spent remote and part in the office.
Sending effective text messages
SDS outline ways to tailor your text messages to make them more effective.
Voice in Local Government-Smart Speaker Uses
Our Voice Discovery Research explores the current uses of smart speakers and the potential benefits of using smart speakers to access council services.
Text Messaging in Local Government
SDS has compiled a list of useful applications for SMS notifications in local government.
Top 5 Benefits of GOV.UK Pay
We have researched the key market leaders in payment solutions and found that GOV.UK pay meets many of the user needs we have identified.
Voice in local government – outlining the market
SDS are exploring the viability of voice technology within local government. The first phase of the project focused on discovery research, outlining current market trends, uses and demographics.
Book and Pay Project – Facilitating Workshops Virtually
SDS have completed a book and pay project on behalf on the London Borough of Bexley. Due to the coronavirus pandemic, SDS used a new online tool to enable the team to facilitate process capture workshops virtually. Using this tool, SDS held five workshops outlining the current process and the ideal process for a book […]