Sending effective text messages
SDS outline ways to tailor your text messages to make them more effective.
SDS outline ways to tailor your text messages to make them more effective.
Our Voice Discovery Research explores the current uses of smart speakers and the potential benefits of using smart speakers to access council services.
SDS has compiled a list of useful applications for SMS notifications in local government.
We have researched the key market leaders in payment solutions and found that GOV.UK pay meets many of the user needs we have identified.
SDS are exploring the viability of voice technology within local government. The first phase of the project focused on discovery research, outlining current market trends, uses and demographics.
SDS have completed a book and pay project on behalf on the London Borough of Bexley. Due to the coronavirus pandemic, SDS used a new online tool to enable the team to facilitate process capture workshops virtually. Using this tool, SDS held five workshops outlining the current process and the ideal process for a book […]
SDS have collated a list of the top Skype for Business tips to ensure effective remote working, business continuity and staff wellbeing. With more people remote working during the coronavirus crisis, take a look at our top tips to explore the potential of Skype for Business. Audio Testing: With most people working remotely and self-isolating, […]
SDS recently attended the first meeting of the Smart Kent and Medway working group. We discussed some potential pilot projects we could work together on, all of which utilise information and technology to improve outcomes for residents.
The LGA Behavioural Insights Programme has just announced the 8 councils who were granted £20,000 to develop behavioural insights and new ways to nudge residents’ behaviour. A positive change in residents’ behaviour can reduce the pressure on strained councils. The funding programme is competitive. Councils complete projects such as Knowsley Borough Council increasing the uptake […]
The aim of an IVR system is to enable users to help themselves without human involvement and to route customer to the right call agent, who can satisfy their needs, on their first attempt. An IVR system can have great benefits such as increasing customer satisfaction and the efficiency of the contact centre. However, IVR […]
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