Sometimes it can be tricky to get valuable information about how your clients and customers use your services. This is information that would be helpful to see where they’re going and what they’re doing on your website, how they are using your apps and social media, why they are calling and other information that makes up the customer journey.
TikTok might not be a platform that you would think of when it comes to accessibility, however, perhaps it should be.
The pandemic shifted our ways of working. Many employees are now working remotely full time or “hybrid” working, where part of their time is spent remote and part in the office.
SDS outline ways to tailor your text messages to make them more effective.
Our Voice Discovery Research explores the current uses of smart speakers and the potential benefits of using smart speakers to access council services.
SDS has compiled a list of useful applications for SMS notifications in local government.
We have researched the key market leaders in payment solutions and found that GOV.UK pay meets many of the user needs we have identified.
SDS are exploring the viability of voice technology within local government. The first phase of the project focused on discovery research, outlining current market trends, uses and demographics.
SDS have completed a book and pay project on behalf on the London Borough of Bexley. Due to the coronavirus pandemic, SDS used a new online tool to enable the team to facilitate process capture workshops virtually. Using this tool, SDS held five workshops outlining the current process and the ideal process for a book […]
SDS have collated a list of the top Skype for Business tips to ensure effective remote working, business continuity and staff wellbeing. With more people remote working during the coronavirus crisis, take a look at our top tips to explore the potential of Skype for Business. Audio Testing: With most people working remotely and self-isolating, […]