Is your website content meeting customers’ needs?
Teignbridge District Council are working hard to ensure their website content is meeting their customer’s needs. They asked SDS to help them by delivering training for management and content editors.
Are you maximising the use of your Intranet?
Never before has your intranet been so important for staff engagement with your organisation.
Continue with remote user testing or return to face to face?
As the restrictions on where we work are lifting, lots of us are reflecting on the ways we used to work and how we will work in the future.
Supporting Town and Parish councils to improve their digital accessibility
There are around 10,000 local parish, town, community, and neighbourhood councils in England. These work hard to provide services that meet the needs of their residents and improve community well-being.
Accessibility monitoring of public sector websites and mobile apps 2020-2021
The Central Digital and Data Office (CDDO) issued an accessibility monitoring report detailing the work they have undertaken in 2021 testing public sector websites.
The importance of user testing when redesigning your website
Waverley Borough Council approached Smarter Digital Services (SDS) to assist them with conducting user testing on their new website.
Redesigning your website to get visitors to their goal
When Southern Building Control Partnership (SBCP) decided to build a new website, they took advantage of a variety of services offered by Smarter Digital Services, to create and build a website that would cater for their customers’ needs and allow them to self-serve on the new website more efficiently.
Development of the Kent Homechoice Homelessness Triage Tool
Kent Homechoice commissioned SDS to develop a new and updated version of the Kent Homechoice Homelessness Triage Tool.
Redesigned SDS Website
This summer we decided to redesign our website and freshen up its look and feel. Why not visit the website and let us know what you think: https://smarterdigital.info
Website Information Architecture
SDS have been using a range of tools to assist Tunbridge Wells Borough Council with their website redesign project. Starting with a first click analysis, followed by a card sort analysis and finally a tree sort analysis. These tools helped us to identify users’ expectations of where they would expect to find content.