Live training sessions
Available now
Introduction to digital accessibility
If you are new to digital accessibility or would like a quick refresh this 45 min session is for you, we cover what you need to know to start making a difference. We explain what digital accessibility is, we demonstrate why it is so important for customers and your organisation, we show the issues people have accessing online content and documents and we outline what everyone needs to be doing to create accessible content.
Creating good content for your customers
This 90 min session aims to help staff take a consistent approach to content design, ensuring that content is relevant, easy to find and easy to understand. It covers:
- Why it’s important to write good content
- Why we need to improve
- How people access and read websites
- Making sure content is accessible
- Using plain english
- How to structure and layout content
- Minimising friction
Using Adobe Acrobat Pro - introductory level
This 90 min session introduces some of the common issues with PDFs and how to fix these using Adobe Acrobat Pro. It includes demonstrations of how to use the accessibility tools, work out heading structures and logical reading order and how to fix issues such as titles, language, alt text, table headers, artifacts, empty tags, moving tags and saving. Wherever possible we will use your own documents as demonstration documents and attendees will be required to use Adobe Acrobat Pro throughout the session.
How to do user research and customer journey mapping
Understanding your customers’ experiences and needs is a crucial starting point for any project. This 2.5 hr session covers:
- Why user research is so critical
- How to carry out your own user research
- Recruiting, designing questions, interviewing and analysing
- Customer journey mapping
- Helpful tools, templates and tips
Nudging customers into action using behaviour change techniques
Behaviour change techniques can be used to encourage your customers to take the action you want. This 2.5 hour session covers:
- How to encourage customers to change their behaviour
- Nudge
- MINDSPACE
- EAST
Mastering accessible documents
This 90 min session covers practical tips on how to create accessible documents. Wherever possible we will use your own documents as demonstration documents. The session includes common accessibility problems with online documents, the advantages of using HTML as an alternative and practical demonstrations of how to do the following in Word:
- Use heading styles correctly
- Make hyperlinks accessible
- Correctly formatting space (not using blanks)
- Formatting tables correctly
- Create accessible images and charts
- Avoid floating images and charts
- Use the Word Accessibility checker
- Add meta data
- Publish as an accessible PDFs
- How to create and use templates effectively
Using Adobe Acrobat Pro - intermediate level
This 90 min session covers some of the trickier issues with PDFs and how to fix these using Adobe Acrobat Pro. It works through issues such as dealing with complex charts/diagrams and tables, converting layout tables into proper tags, understanding and tagging lists and dealing with footnotes. Wherever possible we will use your own documents as demonstration documents and attendees will be required to use Adobe Acrobat Pro throughout the session.
User testing to improve website usability
Seeing your web pages, online forms and transactions through your customers’ eyes is always very revealing. This 2.5 hr session covers:
- Why and when to do user testing
- How to carry out your own user testing
- Recruiting, designing scenarios, the test and feedback
- Helpful tools, templates and tips
- What we have learnt from users
Working in an agile way
Could you work in a more agile way to deliver projects that meet your customer and business needs? This 2.5 hour session covers:
- Introduction to agile ways of working
- Agile ‘V’ traditional project management
- Customer and business needs
- Project backlogs
- Planning poker
- Sprint planning and reviews