Is your website content meeting customers’ needs?
Teignbridge District Council are working hard to ensure their website content is meeting their customer’s needs. They asked SDS to help them by delivering training for management and content editors.
Moving from a shared network drive to SharePoint
The London Borough of Bexley are replacing their shared network drive with SharePoint. SDS helped to deliver training to prepare staff for the changes. Here are some of the things we liked about SharePoint.
New digital accessibility e-learning course
Many local authorities in Kent, Sussex and Surrey are now accessing our new digital accessibility e-learning course. Here is some more information about the course. We hope this course will be helpful for you and your organisation too.
Introduction to Agile
SDS have been delivering live and interactive training courses to Project Managers across Ashford Borough Council introducing them to agile ways of working.
Accessible online documents e-learning course
SDS have developed an e-learning course on how to create accessible Word and PDF documents for online publication.
Customer Insight Training
SDS recently delivered two live and interactive courses on user research and customer journey mapping for Wealden District Council staff via MS Teams.
Bitesize Training Videos Now Available
We have been busy converting our workshops and training sessions into bitesize videos. These videos are freely available to all our partners and can be tailored to meet your specific training needs.
Process Capture and Redesign Workshop
Waverley Borough Council (WBC) is currently reviewing how they respond to customer enquiries and rebuilding processes, putting the customer at the heart.
Sitemorse report on accessibility
You may recently have seen a report issued by automated accessibility checker Sitemorse on Accessibility across local authority websites. The report sets out the position as at Q4/2019 across the sector and examines how local authorities are managing the timeline to achieve compliance with the Public Sector Bodies Accessibility Regulations by September 2020.
Move over ‘Smart Cities’ make way for a ‘Smart Kent’
Hats off to Kent Connects for a great Smart Cities conference! The excellent collection of speakers helped us to understand how the Smart City agenda is relevant to local authorities and how we at SDS can get involved. Lost in translation The term Smart Cities has become slightly lost in translation over the last few […]