News

The SDS blog

We provide support and guidance, external challenge, sharing good practice, industry knowledge and practical insights as well as being a valuable resource for councils on the next stage of their digital journey.

Accessibility

Digital Accessibility – Are you ready for WCAG 2.2?

Local council have been shining a spotlight on digital accessibility as many work towards meeting the 9 new criteria in WCAG 2.2. SDS have been supporting their partners to embrace the new criteria ensuring their services are accessible for everyone.
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Understanding your users

Creating and using personas

SDS have recently developed a set of personas based on research with Fire Fighters and Non-Operational Teams for Kent Fire and Rescue Service. In this blog post we share some of the things we learnt about personas during this project.
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Understanding your users

Enhancing Payment Processes: Insights from User Testing

SDS recently teamed up with Tunbridge Wells Borough Council to review and improve their core payment processes online and via their automatic telephone payment line. In this blog post we share the findings from the user testing.
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Training

New Writing for Your Customers E-Learning Course

Discover the Power of Effective Communication in our Writing for Your Customers E-Learning Course and transform your writing skills today.
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Training

New Public Sector Cyber Security Awareness E-Learning Course

Smarter Digital Services have joined forces with Kent Connects and NLAWARP to bring you a cutting-edge Cyber Security Awareness e-learning course. Join our Cyber Security Awareness e-learning course today and empower yourself, your team, your organisation against ever-evolving cyber threats.
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Accessibility Training

Our Courses: A Learning Pool Case Study

We are delighted that Learning Pool have featured us in a case study that shows the strides we have made with our digital accessibility work and e-learning courses.
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Accessibility Training

Training on how to create accessible content at source

Hart District Council are working hard to enhance the accessibility of their website. They recently asked SDS to help them by providing digital accessibility training for their content editors.
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Accessibility Understanding your users

MHS Homes embrace Global Accessibility Awareness Day

It isn’t just councils that are working hard on improving accessibility. MHS Homes, the largest independent social landlord in the UK, recognise their responsibility towards their residents, tenants, staff, and customers.
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Understanding your users

Enhancing User Experience: Teignbridge District Council’s Successful Website User Testing

Teignbridge District Council (TDC) partnered with Smarter Digital Services (SDS) to conduct a comprehensive user testing project on their website.
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Accessibility

A Summer of Accessibility

Whether you’re new to digital accessibility or want to enhance your existing knowledge, there’s something for everyone in this series of four free 45 minute webinars being held every Wednesday in June.
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Website redesign

Building a Digital Gateway for Greater North Kent Partnership

We have recently launched a new website for Greater North Kent (GNK). GNK is a strategic collaboration between six partner authorities: Dartford, Gravesham, Medway, Maidstone, Swale and Kent County Council.
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Training Understanding your users Website redesign

Is your website content meeting customers’ needs?

Teignbridge District Council are working hard to ensure their website content is meeting their customer’s needs. They asked SDS to help them by delivering training for management and content editors.
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Digital solutions Training

Moving from a shared network drive to SharePoint

The London Borough of Bexley are replacing their shared network drive with SharePoint. SDS helped to deliver training to prepare staff for the changes. Here are some of the things we liked about SharePoint.
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Research Understanding your users

Reducing avoidable contact in Sevenoaks

Sevenoaks District Council are seeing a sustained increase in calls. They asked SDS to help them understand the drivers for the calls and identify any avoidable contact.
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Accessibility Training

New digital accessibility e-learning course

Many local authorities in Kent, Sussex and Surrey are now accessing our new digital accessibility e-learning course. Here is some more information about the course. We hope this course will be helpful for you and your organisation too. 
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Accessibility

Join us for a Summer of Accessibility

Whether you are new to digital accessibility or looking for ways to further embed accessibility in your organisation’s culture and working practices, there’s something for everyone in this series of eight 45 minute webinars being held between May to July.
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Service design Website redesign

Are you maximising the use of your Intranet?

Never before has your intranet been so important for staff engagement with your organisation.
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Digital solutions Research Understanding your users

Councils are using Google Data Studio to Change How They Track Data

Sometimes it can be tricky to get valuable information about how your clients and customers use your services. This is information that would be helpful to see where they’re going and what they’re doing on your website, how they are...
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Accessibility Research

Is TikTok Paving the Way for Accessibility on the Internet?

TikTok might not be a platform that you would think of when it comes to accessibility, however, perhaps it should be.
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Research

How can we stop flexible hours becoming longer hours?

The pandemic shifted our ways of working. Many employees are now working remotely full time or “hybrid” working, where part of their time is spent remote and part in the office.
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