News

The SDS blog

We provide support and guidance, external challenge, sharing good practice, industry knowledge and practical insights as well as being a valuable resource for councils on the next stage of their digital journey.

Training

Bitesize Training Videos Now Available

We have been busy converting our workshops and training sessions into bitesize videos. These videos are freely available to all our partners and can be tailored to meet your specific training needs.
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Digital solutions

Digital Led Recovery from COVID-19

Three local authorities share with us some of their digital responses to COVID-19 followed by a discussion of the challenges and opportunities that lie ahead.
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Digital solutions Research

Top 5 Benefits of GOV.UK Pay

We have researched the key market leaders in payment solutions and found that GOV.UK pay meets many of the user needs we have identified.
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Research

Voice in local government – outlining the market

SDS are exploring the viability of voice technology within local government. The first phase of the project focused on discovery research, outlining current market trends, uses and demographics.
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Digital solutions Research Service design

Book and Pay Project – Facilitating Workshops Virtually

SDS have completed a book and pay project on behalf on the London Borough of Bexley. Due to the coronavirus pandemic, SDS used a new online tool to enable the team to facilitate process capture workshops virtually. Using this tool,...
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Digital solutions

Mastering Online Documents Webinar

Here is a quick summary of the recent public webinar we delivered on mastering online documents.
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Service design

Simplifying IVR routing and scripting

Ashford Borough Council commissioned SDS to work on their existing IVR system to ensure that users were getting the best experience from the service provided.
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Digital solutions

SDS supporting partners to meet accessibility regulations

We are working with lots of our partners to help them prepare for the accessibility deadline by carrying high-level audits, assessing current PDFs for accessibility and training staff.
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Digital solutions

Completely free COVID19 support bot

SDS recently caught up with Paul Shepherd, CEO of We Build Bots, to find out how they are supporting Local Authorities and the wider Public Sector with their COVID 19 bot.
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Digital solutions Research

Working Remotely – Skype for Business Top Tips

SDS have collated a list of the top Skype for Business tips to ensure effective remote working, business continuity and staff wellbeing. With more people remote working during the coronavirus crisis, take a look at our top tips to explore...
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Digital solutions

3 months free access to JAWS, Zoomtext or Fusion for everyone

JAWS reads aloud what's on the PC screen and gives the user a unique set of intelligent tools for navigating and accesses Web pages and all screen content.
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Digital solutions Service design

SDS Response to Covid-19 Outbreak

SDS hope you are all keeping well and staying safe. Here at SDS we are doing our best to progress with all our projects whilst working from home. We can be contacted over Skype, email or telephone. The team is...
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Service design Training Understanding your users

Process Capture and Redesign Workshop

Waverley Borough Council (WBC) is currently reviewing how they respond to customer enquiries and rebuilding processes, putting the customer at the heart.
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Digital solutions Research

Piloting Smart Community Projects

SDS recently attended the first meeting of the Smart Kent and Medway working group. We discussed some potential pilot projects we could work together on, all of which utilise information and technology to improve outcomes for residents.
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Research Service design Understanding your users

LGA announces funding for behaviour change insights

The LGA Behavioural Insights Programme has just announced the 8 councils who were granted £20,000 to develop behavioural insights and new ways to nudge residents’ behaviour. A positive change in residents’ behaviour can reduce the pressure on strained councils. The...
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Digital solutions Training

Sitemorse report on accessibility

You may recently have seen a report issued by automated accessibility checker Sitemorse on Accessibility across local authority websites. The report sets out the position as at Q4/2019 across the sector and examines how local authorities are managing the timeline to achieve compliance with the Public Sector Bodies Accessibility Regulations by September 2020.
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Digital solutions

A Review of 2019

As 2019 comes to an end, we have been reflecting on our busy year. Catherine returned from maternity leave, we gained a new project administration assistant, Rebecca, built our new website, attended round-tables and conferences and we have continued to...
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Digital solutions Research Service design Understanding your users

IVR Hints and Tips

The aim of an IVR system is to enable users to help themselves without human involvement and to route customer to the right call agent, who can satisfy their needs, on their first attempt. An IVR system can have great...
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Digital solutions Service design Understanding your users

Delivering Digital and Technology for Local Public Services – iESE Conference

Dom recently made the trip to Church House in Westminster to take part in iESE's autumn conference. The conference itself brought together people from different public authorities and agencies to discuss and share the various digital projects that have been ongoing across the sector.
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Digital solutions Understanding your users

Improve your link strategy with Campaign URLs

SDS conducted a Google Analytics training session with colleagues from the Communications team at Tandridge District Council. After taking the team through the basics of understanding their Google Analytics data, we quickly identified a crucial metric that could really help them with their social media campaigns.
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