News
The SDS blog
We provide support and guidance, external challenge, sharing good practice, industry knowledge and practical insights as well as being a valuable resource for councils on the next stage of their digital journey.
Our Courses: A Learning Pool Case Study
We are delighted that Learning Pool have featured us in a case study that shows the strides we have made with our digital accessibility work and e-learning courses.
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Training on how to create accessible content at source
Hart District Council are working hard to enhance the accessibility of their website. They recently asked SDS to help them by providing digital accessibility training for their content editors.
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MHS Homes embrace Global Accessibility Awareness Day
It isn’t just councils that are working hard on improving accessibility. MHS Homes, the largest independent social landlord in the UK, recognise their responsibility towards their residents, tenants, staff, and customers.
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Enhancing User Experience: Teignbridge District Council’s Successful Website User Testing
Teignbridge District Council (TDC) partnered with Smarter Digital Services (SDS) to conduct a comprehensive user testing project on their website.
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A Summer of Accessibility
Whether you’re new to digital accessibility or want to enhance your existing knowledge, there’s something for everyone in this series of four free 45 minute webinars being held every Wednesday in June.
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Building a Digital Gateway for Greater North Kent Partnership
We have recently launched a new website for Greater North Kent (GNK). GNK is a strategic collaboration between six partner authorities: Dartford, Gravesham, Medway, Maidstone, Swale and Kent County Council.
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Is your website content meeting customers’ needs?
Teignbridge District Council are working hard to ensure their website content is meeting their customer’s needs. They asked SDS to help them by delivering training for management and content editors.
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Moving from a shared network drive to SharePoint
The London Borough of Bexley are replacing their shared network drive with SharePoint. SDS helped to deliver training to prepare staff for the changes. Here are some of the things we liked about SharePoint.
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Reducing avoidable contact in Sevenoaks
Sevenoaks District Council are seeing a sustained increase in calls. They asked SDS to help them understand the drivers for the calls and identify any avoidable contact.
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New digital accessibility e-learning course
Many local authorities in Kent, Sussex and Surrey are now accessing our new digital accessibility e-learning course. Here is some more information about the course. We hope this course will be helpful for you and your organisation too.
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Join us for a Summer of Accessibility
Whether you are new to digital accessibility or looking for ways to further embed accessibility in your organisation’s culture and working practices, there’s something for everyone in this series of eight 45 minute webinars being held between May to July.
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Are you maximising the use of your Intranet?
Never before has your intranet been so important for staff engagement with your organisation.
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Councils are using Google Data Studio to Change How They Track Data
Sometimes it can be tricky to get valuable information about how your clients and customers use your services. This is information that would be helpful to see where they’re going and what they’re doing on your website, how they are...
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Is TikTok Paving the Way for Accessibility on the Internet?
TikTok might not be a platform that you would think of when it comes to accessibility, however, perhaps it should be.
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How can we stop flexible hours becoming longer hours?
The pandemic shifted our ways of working. Many employees are now working remotely full time or “hybrid” working, where part of their time is spent remote and part in the office.
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Continue with remote user testing or return to face to face?
As the restrictions on where we work are lifting, lots of us are reflecting on the ways we used to work and how we will work in the future.
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Supporting Town and Parish councils to improve their digital accessibility
There are around 10,000 local parish, town, community, and neighbourhood councils in England. These work hard to provide services that meet the needs of their residents and improve community well-being.
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Accessibility monitoring of public sector websites and mobile apps 2020-2021
The Central Digital and Data Office (CDDO) issued an accessibility monitoring report detailing the work they have undertaken in 2021 testing public sector websites.
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Process Capture for Customer Services Team
Many changes have taken place over the last few years and so the aim of this project is to explore whether current processes are still fit for purpose, whether they can be digitised or indeed whether they are still needed.
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A new support website created for Kent landlords
Kent Housing Group recently won a bid from Kent County Council to support landlords who are suffering rent arrears problems that have built up as a result of the Covid-19 pandemic.
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