LGA Digital Housing Programme
The homelessness triage tool has been updated to comply with the Homelessness Reduction Act 2017, and is now being used by all local authorities in Kent.
User testing workshop
To start the year off, we invited our partners to a user testing workshop in Ashford where we explained and had a go at doing a user test, covering everything from recruiting people to take part, designing the scenarios to test, carrying out the interview and analysing the findings.
Really useful workshops – User Research at the Discovery Phase
In July we held the first of our Really Useful Workshops at Swale House which was attended by collegues from several of our partners. This first session – User Research at the Discovery Phase – demonstrated how important it is to speak to your users/customers at the beginning of the project.