You may recently have seen a report issued by automated accessibility checker Sitemorse on Accessibility across local authority websites. The report sets out the position as at Q4/2019 across the sector and examines how local authorities are managing the timeline to achieve compliance with the Public Sector Bodies Accessibility Regulations by September 2020.
Dom recently made the trip to Church House in Westminster to take part in iESE’s autumn conference. The conference itself brought together people from different public authorities and agencies to discuss and share the various digital projects that have been ongoing across the sector.
Dartford Borough Council wanted to gain user perspectives about their website. SDS tested the website with live users for ease of navigation, user-friendliness, the language and tone as well as the look and feel of the website. SDS engaged with 5 service areas, Enforcement and Regulatory, Waste, Housing, Planning and Environmental Health.
Cambridge contacted SDS to use the team’s expertise to conduct a series of user tests on a selection of their online citizen self-service web forms.
Cambridge wanted to explore the customer experience of transacting with the council via the self-service web forms to gain feedback as to how users feel when carrying out a specific task or transaction.
In July we held the first of our Really Useful Workshops at Swale House which was attended by collegues from several of our partners. This first session – User Research at the Discovery Phase – demonstrated how important it is to speak to your users/customers at the beginning of the project.
The SDS Team were invited to attend the Spring Socitm Conference in London on 27th April. The conference involved a variety of guest speakers from across the ICT sector, local public services and private sector partners. The conference offered a great platform for us to see and catch up with our existing partners (always nice to see some friendly faces!) as well as offering us the opportunity to meet and chat with other representatives, not only from the public sector, to forge new relationships.