Learn how GDS is monitoring accessibility compliance
Website accessibility regulations came into force on 23 September 2018. This means that public sector bodies have a legal obligation to meet accessibility requirements for their websites.
Simplifying IVR routing and scripting
Ashford Borough Council commissioned SDS to work on their existing IVR system to ensure that users were getting the best experience from the service provided.
Completely free COVID19 support bot
SDS recently caught up with Paul Shepherd, CEO of We Build Bots, to find out how they are supporting Local Authorities and the wider Public Sector with their COVID 19 bot.
3 months free access to JAWS, Zoomtext or Fusion for everyone
JAWS reads aloud what’s on the PC screen and gives the user a unique set of intelligent tools for navigating and accesses Web pages and all screen content.
Process Capture and Redesign Workshop
Waverley Borough Council (WBC) is currently reviewing how they respond to customer enquiries and rebuilding processes, putting the customer at the heart.
Sitemorse report on accessibility
You may recently have seen a report issued by automated accessibility checker Sitemorse on Accessibility across local authority websites. The report sets out the position as at Q4/2019 across the sector and examines how local authorities are managing the timeline to achieve compliance with the Public Sector Bodies Accessibility Regulations by September 2020.
Delivering Digital and Technology for Local Public Services – iESE Conference
Dom recently made the trip to Church House in Westminster to take part in iESE’s autumn conference. The conference itself brought together people from different public authorities and agencies to discuss and share the various digital projects that have been ongoing across the sector.
Service redesign using the customer journey
Tonbridge & Malling Borough Council (TMBC) are redesigning processes by capturing the customer journey. This is to gain a clear understanding of the end-to-end steps to provide services to residents.
Council letters user testing
In order to improve communications with residents and reduce avoidable contact, SDS were asked by Tandridge District Council to usability test 6 of their existing revenues and benefits letters with users. During the usability test, SDS suggested an alternative for each letter in order to gain insightful and constructive user feedback for both the existing and alternative letters.
LGA Case Study – Digital Housing
The Local Government Association (LGA) have published a case study of work Smarter Digital Services undertook for Kent Homechoice to deliver the online housing pre-assessment form, full application form and homelessness triage tool.