Sometimes it can be tricky to get valuable information about how your clients and customers use your services. This is information that would be helpful to see where they’re going and what they’re doing on your website, how they are using your apps and social media, why they are calling and other information that makes up the customer journey.
TikTok might not be a platform that you would think of when it comes to accessibility, however, perhaps it should be.
The pandemic shifted our ways of working. Many employees are now working remotely full time or “hybrid” working, where part of their time is spent remote and part in the office.
Waverley Borough Council approached Smarter Digital Services (SDS) to assist them with conducting user testing on their new website.
When Southern Building Control Partnership (SBCP) decided to build a new website, they took advantage of a variety of services offered by Smarter Digital Services, to create and build a website that would cater for their customers’ needs and allow them to self-serve on the new website more efficiently.
Kent Homechoice commissioned SDS to develop a new and updated version of the Kent Homechoice Homelessness Triage Tool.
Website accessibility regulations came into force on 23 September 2018. This means that public sector bodies have a legal obligation to meet accessibility requirements for their websites.
Ashford Borough Council commissioned SDS to work on their existing IVR system to ensure that users were getting the best experience from the service provided.
SDS recently caught up with Paul Shepherd, CEO of We Build Bots, to find out how they are supporting Local Authorities and the wider Public Sector with their COVID 19 bot.
JAWS reads aloud what’s on the PC screen and gives the user a unique set of intelligent tools for navigating and accesses Web pages and all screen content.