Many changes have taken place over the last few years and so the aim of this project is to explore whether current processes are still fit for purpose, whether they can be digitised or indeed whether they are still needed.
Kent Housing Group recently won a bid from Kent County Council to support landlords who are suffering rent arrears problems that have built up as a result of the Covid-19 pandemic.
Both Waverley Borough Council and Tandridge District Council required some user testing on their waste forms. Whilst the more common usability testing was carried out, checking for functionality and looking at the technical aspects, SDS also user tested for digital accessibility. It’s critical to ensure that all forms operate for all users including those with disabilities.
Many of our partner organisations have been working hard to create a culture of accessibility throughout their organisations.
Sevenoaks, Central Bedfordshire and Tonbridge and Malling have all asked us to help with this by delivering several virtual, live and interactive group sessions to introduce digital accessibility.
SDS have been delivering live and interactive training courses to Project Managers across Ashford Borough Council introducing them to agile ways of working.
SDS have reviewed the East Sussex Building Control Partnership’s business processes, to explore ways to enhance customer experience and improve efficiency.
Waverley Borough Council approached Smarter Digital Services (SDS) to assist them with conducting user testing on their new website.
When Southern Building Control Partnership (SBCP) decided to build a new website, they took advantage of a variety of services offered by Smarter Digital Services, to create and build a website that would cater for their customers’ needs and allow them to self-serve on the new website more efficiently.
Kent Homechoice commissioned SDS to develop a new and updated version of the Kent Homechoice Homelessness Triage Tool.