Mastering Online Documents Webinar
Here is a quick summary of the recent public webinar we delivered on mastering online documents.
SDS supporting partners to meet accessibility regulations
We are working with lots of our partners to help them prepare for the accessibility deadline by carrying high-level audits, assessing current PDFs for accessibility and training staff.
Working Remotely – Skype for Business Top Tips
SDS have collated a list of the top Skype for Business tips to ensure effective remote working, business continuity and staff wellbeing. With more people remote working during the coronavirus crisis, take a look at our top tips to explore the potential of Skype for Business. Audio Testing: With most people working remotely and self-isolating, […]
SDS Response to Covid-19 Outbreak
SDS hope you are all keeping well and staying safe. Here at SDS we are doing our best to progress with all our projects whilst working from home. We can be contacted over Skype, email or telephone. The team is researching different applications to help facilitate our training and workshops remotely. Digital services and communications […]
Piloting Smart Community Projects
SDS recently attended the first meeting of the Smart Kent and Medway working group. We discussed some potential pilot projects we could work together on, all of which utilise information and technology to improve outcomes for residents.
LGA announces funding for behaviour change insights
The LGA Behavioural Insights Programme has just announced the 8 councils who were granted £20,000 to develop behavioural insights and new ways to nudge residents’ behaviour. A positive change in residents’ behaviour can reduce the pressure on strained councils. The funding programme is competitive. Councils complete projects such as Knowsley Borough Council increasing the uptake […]
A Review of 2019
As 2019 comes to an end, we have been reflecting on our busy year. Catherine returned from maternity leave, we gained a new project administration assistant, Rebecca, built our new website, attended round-tables and conferences and we have continued to complete projects on your behalf. In 2019, SDS… • Had 11 local authority partners • […]
IVR Hints and Tips
The aim of an IVR system is to enable users to help themselves without human involvement and to route customer to the right call agent, who can satisfy their needs, on their first attempt. An IVR system can have great benefits such as increasing customer satisfaction and the efficiency of the contact centre. However, IVR […]
Move over ‘Smart Cities’ make way for a ‘Smart Kent’
Hats off to Kent Connects for a great Smart Cities conference! The excellent collection of speakers helped us to understand how the Smart City agenda is relevant to local authorities and how we at SDS can get involved. Lost in translation The term Smart Cities has become slightly lost in translation over the last few […]
Chatbot Customer Frustrations
Chatbots are capable of supporting key service areas. In particular, they are aimed at high-contact areas with repetitive enquiry types. Also, chatbots can improve the user experience by providing a seamless journey The key requirements for a chatbot in local government: Able to answer the top 20 questions per council department. Authenticate the customer before […]