Many changes have taken place over the last few years and so the aim of this project is to explore whether current processes are still fit for purpose, whether they can be digitised or indeed whether they are still needed.
Many of our partner organisations have been working hard to create a culture of accessibility throughout their organisations.
Sevenoaks, Central Bedfordshire and Tonbridge and Malling have all asked us to help with this by delivering several virtual, live and interactive group sessions to introduce digital accessibility.
SDS have been delivering live and interactive training courses to Project Managers across Ashford Borough Council introducing them to agile ways of working.
SDS have reviewed the East Sussex Building Control Partnership’s business processes, to explore ways to enhance customer experience and improve efficiency.
SDS have developed an e-learning course on how to create accessible Word and PDF documents for online publication.
SDS recently delivered two live and interactive courses on user research and customer journey mapping for Wealden District Council staff via MS Teams.
SDS outline ways to tailor your text messages to make them more effective.
Our Voice Discovery Research explores the current uses of smart speakers and the potential benefits of using smart speakers to access council services.
SDS has compiled a list of useful applications for SMS notifications in local government.
We have been busy converting our workshops and training sessions into bitesize videos. These videos are freely available to all our partners and can be tailored to meet your specific training needs.