Continue with remote user testing or return to face to face?
As the restrictions on where we work are lifting, lots of us are reflecting on the ways we used to work and how we will work in the future.
Supporting Town and Parish councils to improve their digital accessibility
There are around 10,000 local parish, town, community, and neighbourhood councils in England. These work hard to provide services that meet the needs of their residents and improve community well-being.
Process Capture for Customer Services Team
Many changes have taken place over the last few years and so the aim of this project is to explore whether current processes are still fit for purpose, whether they can be digitised or indeed whether they are still needed.
Giving digital accessibility a boost
Many of our partner organisations have been working hard to create a culture of accessibility throughout their organisations.
Sevenoaks, Central Bedfordshire and Tonbridge and Malling have all asked us to help with this by delivering several virtual, live and interactive group sessions to introduce digital accessibility.
Introduction to Agile
SDS have been delivering live and interactive training courses to Project Managers across Ashford Borough Council introducing them to agile ways of working.
East Sussex Building Control Process Review
SDS have reviewed the East Sussex Building Control Partnership’s business processes, to explore ways to enhance customer experience and improve efficiency.
Accessible online documents e-learning course
SDS have developed an e-learning course on how to create accessible Word and PDF documents for online publication.
Customer Insight Training
SDS recently delivered two live and interactive courses on user research and customer journey mapping for Wealden District Council staff via MS Teams.
Sending effective text messages
SDS outline ways to tailor your text messages to make them more effective.
Voice in Local Government-Smart Speaker Uses
Our Voice Discovery Research explores the current uses of smart speakers and the potential benefits of using smart speakers to access council services.