Tonbridge & Malling Borough council website user testing
At the end of November we conducted 10 user tests for Tonbridge and Malling Borough Council, exploring residents’ views of their website and the My Account function.
Press Release: SDS news article for the Public Sector Executive
Catherine Bright, Smarter Digital Services (SDS) manager, explains how a partnership of 12 councils across Kent and Surrey are jointly funding a responsive, independent, not-for-profit consultancy to help them to achieve their digital ambitions.
Cambridge City Council – User testing & citizen portal account research
Cambridge contacted SDS to use the team’s expertise to conduct a series of user tests on a selection of their online citizen self-service web forms.
Cambridge wanted to explore the customer experience of transacting with the council via the self-service web forms to gain feedback as to how users feel when carrying out a specific task or transaction.
Really useful workshops – User Research at the Discovery Phase
In July we held the first of our Really Useful Workshops at Swale House which was attended by collegues from several of our partners. This first session – User Research at the Discovery Phase – demonstrated how important it is to speak to your users/customers at the beginning of the project.
LGA Annual Conference – Innovation Zone
We attended the LGA Annual Conference in Birmingham and gave a presentation in the Innovation Zone about the services we offer to local authorities.
Tandridge District Council website redesign
We are very pleased to announce the launch of the Tandridge District Council website on 3rd July after only 3 months in the making! In March, we were commissioned by Tandridge to assist in scoping out their new website redesign. The aim was to reduce the 1,000 content pages down to under 500 whilst giving the website a modern visual style that meets with today’s responsive web standards.
SDS attend the SOCITM conference
The SDS Team were invited to attend the Spring Socitm Conference in London on 27th April. The conference involved a variety of guest speakers from across the ICT sector, local public services and private sector partners. The conference offered a great platform for us to see and catch up with our existing partners (always nice to see some friendly faces!) as well as offering us the opportunity to meet and chat with other representatives, not only from the public sector, to forge new relationships.
Tandridge District Council Website Redesign
The SDS team have been supporting Tandridge District Council with their website redesign. We started work on the project in March and the new website is due to go live in the summer so it is a fast paced and exciting project.
Homelessness Triage Tool
Those suffering with homelessness and with the threat of becoming homeless can now take advantage of a new online homelessness triage tool facilitated by the SDS in partnership with local authorities in Kent.
Online Taxi driver knowledge tests for the Sevenoaks, Maidstone and Tunbridge Wells Licensing Partnership
Work has been progressing on the online taxi driver knowledge test with over 450 questions in the question bank. Questions cover policy & law, safeguarding, numeracy, highway code and road signs/markings as well as each authorities’ local questions covering routes, places and streets.