As local government reorganisation (LGR) approaches, the Smarter Digital Services (SDS) team is here to support councils with every step. SDS provides collaborative, hands-on support to help you navigate change confidently and build services fit for the future.
Good content has always mattered but now, with AI in the mix, it’s absolutely vital. SDS have two powerful e-learning courses designed to help you create clear and effective content that works for both people and AI tools.
Our recent user testing projects for Basingstoke and Deane Borough Council and Waverley Borough Council have shown how Google AI Overviews are reshaping the way users search for local government services.
Exploring Plain Numbers is so important when it comes to engaging customers and ensuring our communications make sense.
We’re thrilled to be partnering with Waverley Borough Council and Teignbridge District Council, delivering a series of workshops for staff throughout May and June to raise awareness about digital accessibility and help upskill their teams.
SDS have been working with Tunbridge Wells, Maidstone and Swale Borough Councils to explore what the future of customer contact could be.
SDS conducted a digital skills survey for Tunbridge Wells Borough Council to understand the ICT skill levels and requirements of staff across the organisation. In this post we share some of the key findings.
Smarter Digital Services (SDS) conducted a comprehensive mystery shopping project for Kent Homechoice. Our detailed feedback highlighted strengths and pinpointed areas for improvement, enabling Kent Homechoice to enhance their service quality and customer interactions.
Whether you’re a seasoned web editor or new to content creation, this new e-learning course will provide you with the essential skills and knowledge to enhance your digital presence.
Local councils have been shining a spotlight on digital accessibility as many work towards meeting the 9 new criteria in WCAG 2.2. SDS have been supporting their partners to embrace the new criteria ensuring their services are accessible for everyone.