Reducing avoidable contact in Sevenoaks
Sevenoaks District Council are seeing a sustained increase in calls. They asked SDS to help them understand the drivers for the calls and identify any avoidable contact.
New digital accessibility e-learning course
Many local authorities in Kent, Sussex and Surrey are now accessing our new digital accessibility e-learning course. Here is some more information about the course. We hope this course will be helpful for you and your organisation too.
Join us for a Summer of Accessibility
Whether you are new to digital accessibility or looking for ways to further embed accessibility in your organisation’s culture and working practices, there’s something for everyone in this series of eight 45 minute webinars being held between May to July.
Are you maximising the use of your Intranet?
Never before has your intranet been so important for staff engagement with your organisation.
Councils are using Google Data Studio to Change How They Track Data
Sometimes it can be tricky to get valuable information about how your clients and customers use your services. This is information that would be helpful to see where they’re going and what they’re doing on your website, how they are using your apps and social media, why they are calling and other information that makes up the customer journey.
Is TikTok Paving the Way for Accessibility on the Internet?
TikTok might not be a platform that you would think of when it comes to accessibility, however, perhaps it should be.
How can we stop flexible hours becoming longer hours?
The pandemic shifted our ways of working. Many employees are now working remotely full time or “hybrid” working, where part of their time is spent remote and part in the office.
Continue with remote user testing or return to face to face?
As the restrictions on where we work are lifting, lots of us are reflecting on the ways we used to work and how we will work in the future.
Supporting Town and Parish councils to improve their digital accessibility
There are around 10,000 local parish, town, community, and neighbourhood councils in England. These work hard to provide services that meet the needs of their residents and improve community well-being.
Accessibility monitoring of public sector websites and mobile apps 2020-2021
The Central Digital and Data Office (CDDO) issued an accessibility monitoring report detailing the work they have undertaken in 2021 testing public sector websites.