Our recent user testing projects for Basingstoke and Deane Borough Council and Waverley Borough Council have shown how Google AI Overviews are reshaping the way users search for local government services.
Smarter Digital Services (SDS) conducted a comprehensive mystery shopping project for Kent Homechoice. Our detailed feedback highlighted strengths and pinpointed areas for improvement, enabling Kent Homechoice to enhance their service quality and customer interactions.
This blog post takes a look at some of Power BI’s core functionalities and how we at SDS have been working with Tunbridge Wells Borough council (TWBC) to utilise these.
SDS have recently developed a set of personas based on research with Fire Fighters and Non-Operational Teams for Kent Fire and Rescue Service. In this blog post we share some of the things we learnt about personas during this project.
SDS recently teamed up with Tunbridge Wells Borough Council to review and improve their core payment processes online and via their automatic telephone payment line. In this blog post we share the findings from the user testing.
It isn’t just councils that are working hard on improving accessibility. MHS Homes, the largest independent social landlord in the UK, recognise their responsibility towards their residents, tenants, staff, and customers.
Teignbridge District Council (TDC) partnered with Smarter Digital Services (SDS) to conduct a comprehensive user testing project on their website.
Teignbridge District Council are working hard to ensure their website content is meeting their customer’s needs. They asked SDS to help them by delivering training for management and content editors.
Sevenoaks District Council are seeing a sustained increase in calls. They asked SDS to help them understand the drivers for the calls and identify any avoidable contact.
Sometimes it can be tricky to get valuable information about how your clients and customers use your services. This is information that would be helpful to see where they’re going and what they’re doing on your website, how they are using your apps and social media, why they are calling and other information that makes up the customer journey.