The SDS blog

Whether you're a seasoned web editor or new to content creation, this new e-learning course will provide you with the essential skills and knowledge to enhance your digital presence.

This blog post takes a look at some of Power BI's core functionalities and how we at SDS have been working with Tunbridge Wells Borough council (TWBC) to utilise these.

Local councils have been shining a spotlight on digital accessibility as many work towards meeting the 9 new criteria in WCAG 2.2. SDS have been supporting their partners to embrace the new criteria ensuring their services are accessible for everyone.

SDS have recently developed a set of personas based on research with Fire Fighters and Non-Operational Teams for Kent Fire and Rescue Service. In this blog post we share some of the things we learnt about personas during this project.

SDS recently teamed up with Tunbridge Wells Borough Council to review and improve their core payment processes online and via their automatic telephone payment line. In this blog post we share the findings from the user testing.

Discover the Power of Effective Communication in our Writing for Your Customers E-Learning Course and transform your writing skills today.

Smarter Digital Services have joined forces with Kent Connects and NLAWARP to bring you a cutting-edge Cyber Security Awareness e-learning course. Join our Cyber Security Awareness e-learning course today and empower yourself, your team, your organisation against ever-evolving cyber threats.

We are delighted that Learning Pool have featured us in a case study that shows the strides we have made with our digital accessibility work and e-learning courses.

Hart District Council are working hard to enhance the accessibility of their website. They recently asked SDS to help them by providing digital accessibility training for their content editors.

It isn’t just councils that are working hard on improving accessibility. MHS Homes, the largest independent social landlord in the UK, recognise their responsibility towards their residents, tenants, staff, and customers.

Teignbridge District Council (TDC) partnered with Smarter Digital Services (SDS) to conduct a comprehensive user testing project on their website.

Whether you’re new to digital accessibility or want to enhance your existing knowledge, there’s something for everyone in this series of four free 45 minute webinars being held every Wednesday in June.

We have recently launched a new website for Greater North Kent (GNK). GNK is a strategic collaboration between six partner authorities: Dartford, Gravesham, Medway, Maidstone, Swale and Kent County Council.

Teignbridge District Council are working hard to ensure their website content is meeting their customer’s needs. They asked SDS to help them by delivering training for management and content editors.

The London Borough of Bexley are replacing their shared network drive with SharePoint. SDS helped to deliver training to prepare staff for the changes. Here are some of the things we liked about SharePoint.

Sevenoaks District Council are seeing a sustained increase in calls. They asked SDS to help them understand the drivers for the calls and identify any avoidable contact.

Many local authorities in Kent, Sussex and Surrey are now accessing our new digital accessibility e-learning course. Here is some more information about the course. We hope this course will be helpful for you and your organisation too. 

Whether you are new to digital accessibility or looking for ways to further embed accessibility in your organisation’s culture and working practices, there’s something for everyone in this series of eight 45 minute webinars being held between May to July.

Never before has your intranet been so important for staff engagement with your organisation.

Sometimes it can be tricky to get valuable information about how your clients and customers use your services. This is information that would be helpful to see where they’re going and what they’re doing on your website, how they are...