The SDS blog

Good content has always mattered but now, with AI in the mix, it’s absolutely vital. SDS have two powerful e-learning courses designed to help you create clear and effective content that works for both people and AI tools.

Our recent user testing projects for Basingstoke and Deane Borough Council and Waverley Borough Council have shown how Google AI Overviews are reshaping the way users search for local government services.

Exploring Plain Numbers is so important when it comes to engaging customers and ensuring our communications make sense.

We're thrilled to be partnering with Waverley Borough Council and Teignbridge District Council, delivering a series of workshops for staff throughout May and June to raise awareness about digital accessibility and help upskill their teams.

SDS have been working with Tunbridge Wells, Maidstone and Swale Borough Councils to explore what the future of customer contact could be.

SDS conducted a digital skills survey for Tunbridge Wells Borough Council to understand the ICT skill levels and requirements of staff across the organisation. In this post we share some of the key findings.

Smarter Digital Services (SDS) conducted a comprehensive mystery shopping project for Kent Homechoice. Our detailed feedback highlighted strengths and pinpointed areas for improvement, enabling Kent Homechoice to enhance their service quality and customer interactions.

Whether you're a seasoned web editor or new to content creation, this new e-learning course will provide you with the essential skills and knowledge to enhance your digital presence.

This blog post takes a look at some of Power BI's core functionalities and how we at SDS have been working with Tunbridge Wells Borough council (TWBC) to utilise these.

Local councils have been shining a spotlight on digital accessibility as many work towards meeting the 9 new criteria in WCAG 2.2. SDS have been supporting their partners to embrace the new criteria ensuring their services are accessible for everyone.

SDS have recently developed a set of personas based on research with Fire Fighters and Non-Operational Teams for Kent Fire and Rescue Service. In this blog post we share some of the things we learnt about personas during this project.

SDS recently teamed up with Tunbridge Wells Borough Council to review and improve their core payment processes online and via their automatic telephone payment line. In this blog post we share the findings from the user testing.

Discover the Power of Effective Communication in our Writing for Your Customers E-Learning Course and transform your writing skills today.

Smarter Digital Services have joined forces with Kent Connects and NLAWARP to bring you a cutting-edge Cyber Security Awareness e-learning course. Join our Cyber Security Awareness e-learning course today and empower yourself, your team, your organisation against ever-evolving cyber threats.

We are delighted that Learning Pool have featured us in a case study that shows the strides we have made with our digital accessibility work and e-learning courses.

Hart District Council are working hard to enhance the accessibility of their website. They recently asked SDS to help them by providing digital accessibility training for their content editors.

It isn’t just councils that are working hard on improving accessibility. MHS Homes, the largest independent social landlord in the UK, recognise their responsibility towards their residents, tenants, staff, and customers.

Teignbridge District Council (TDC) partnered with Smarter Digital Services (SDS) to conduct a comprehensive user testing project on their website.

Whether you’re new to digital accessibility or want to enhance your existing knowledge, there’s something for everyone in this series of four free 45 minute webinars being held every Wednesday in June.

We have recently launched a new website for Greater North Kent (GNK). GNK is a strategic collaboration between six partner authorities: Dartford, Gravesham, Medway, Maidstone, Swale and Kent County Council.