Web pages and forms user testing

SDS were asked by three partner authorities in Cambridge (Cambridge City Council, South Cambs District Council and Hungtindonshire District Council) to test the most used web pages and forms on their websites to explore how users interact with the website and complete a specific task. This was to see how long it took for users to complete a transaction and whether they did so successfully.

We were able to assess how satisfied users were when carrying out transactions or tasks and identify any changes or improvements that could be made from the users’ perspective.