Middle-aged lady reading a letter

HEF cover letter user testing

After attending our Behaviour Change workshop in May, Maidstone Borough Council put what they had learnt into practice by redesigning their Household Enquiry Form cover letter. SDS were asked to deliver user testing with 7 residents to review the letter and give recommendations for any further improvements based on residents’ feedback.

Residents were happy overall with the proposed letter and a few small changes were recommended by SDS based on the feedback received.

It’s great to see that our workshops are giving partners the confidence to make changes and improvements and we encourage our partners to do this.

If you would like any information on the project or would like us to conduct any user testing for your projects, please let us know.