Training and workshops

Our bite-sized practical courses are all designed to help you to achieve your digital ambitions.

For our partners, we offer free places on our training and development courses. For non-partners, we are happy to provide a quote for places on the courses.

Current training courses

Our training and development courses cover:

Take a consistent approach to content design, ensuring that content is relevant, easy to find and easy to understand.

This online video-led course covers:

  • Why it’s important to write good content
  • Why we need to improve
  • How people access and read websites
  • Making sure content is accessible
  • Using plain english
  • How to structure and layout content
  • Minimising friction

Please enquire if you are interested in an online training package for your colleagues.

Open your site to the widest possible audience by making it accessible to everyone.

Course covers:

  • Why does accessibility matter?
  • What barriers do users with disabilities face in accessing digital or other services?
  • Overview of 8 Principles of Accessibility for website design
  • Optimising the code
  • PDF accessibility

We also have an online course ‘Mastering online documents for accessibility‘ which covers the most efficient conversion of Word documents to PDFs. A video-led course with practical demonstrations. Please enquire if you are interested in an online training package for your colleagues.

Understanding your customers’ experiences and needs is a crucial starting point for any project.

Course covers:

  • Why user research is so critical
  • How to carry out your own user research
  • Recruiting, designing questions, interviewing and analysing
  • Helpful tools, templates and tips

Seeing your web pages, online forms and transactions through your customers’ eyes is always very revealing.

Course covers:

  • Why and when to do user testing
  • How to carry out your own user testing
  • Recruiting, designing scenarios, the test and feedback
  • Helpful tools, templates and tips
  • What we have learnt from users

Make life easier for your staff and customers by redesigning your business processes.

Course covers:

  • How to run business process capture workshops
  • Ways to analyse your current business process
  • How to design an improved end to end process
  • Helpful tools from LEAN Methodologies

Behaviour change techniques can be used to encourage your customers to take the action you want.

Course covers:

  • How to encourage customers to change their behaviour
  • Nudge
  • EAST
  • Simple yet incredibly effective changes to letters, emails and website content

Are you effectively analysing and utilising your data?

Course covers:

  • Capturing baseline data
  • Data analysis
  • Key metrics
  • Cost to serve
  • Digital take-up
  • Measuring success

Could you work in a more agile way to deliver projects that meet your customer and business needs?

Course covers:

  • Introduction to agile ways of working
  • Agile ‘V’ traditional project management
  • Customer and business needs
  • Project backlogs
  • Planning poker
  • Spring planning and reviews

Identify and streamline content areas of your website for maximum usability.

Course covers:

  • Find out your top tasks
  • Analyse visits to specific services
  • Highlight areas with poor findability
  • Identify popular and least popular pages
  • How to use that data to improve services

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