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Privacy Notice

Kent County Council and Smarter Digital Services respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Who we are

Kent County Council (KCC), Kent Connects governing organisation, and Tunbridge Wells Borough Council (TWBC), Smarter Digital Services governing organisation, collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the United Kingdom General Data Protection Regulation (‘UK GDPR’) and the Data Protection Act 2018. We are responsible as ‘controller’ of that personal information.

Connect to learn is administered by Smarter Digital Services. All decisions regarding membership are made jointly by Smarter Digital Service and Kent Connects (owner of the system).

Kent Connects Partnership brings together public sector organisations in Kent to share knowledge and work together on IT and digital projects. Kent Connects is formed of:

  • 12 Kent District and Borough Councils
  • Medway Council
  • Kent County Council
  • Kent Fire & Rescue service
  • Kent Police
  • 4 Kent Universities and Further Education Colleges

The KCC Data Protection Officer is Benjamin Watts.

Smarter Digital Partnership work closely with public sector teams, inspiring and empowering staff to develop and deliver excellent user focused digital services.

The TWBC Data Protection officer is Jane Clarke.

The personal information we collect and use

Information collected by us in the course of the e-learning platform, we collect the following personal information when you provide it to us:

  • Name
  • Work email address (ie.

How we use your personal information

We use your personal information to:

  • Assign the appropriate courses to the individual
  • Group individuals into their retrospective access group within the e-learning system.

Reasons we can collect and use your personal information

We rely on Article 6(1)(a) as the lawful basis on which we collect and use your personal data.

How long your personal data will be kept

We will hold your personal information for:

  • the entirety of the contract with the supplier which is 2 years
  • or you no longer benefit from e-learning
  • or until you withdraw consent
  • or if routine maintenance highlights that you are no longer part of the organisation in which you signed up with

Who we share your personal information with

We will not share your personal information.

Your rights

Under the UK GDPR you have a number of rights which you can access free of charge which allow you to:

  • know what we are doing with your information and why we are doing it
  • ask to see what information we hold about you
  • ask us to correct any mistakes in the information we hold about you
  • object to direct marketing
  • make a complaint to the Information Commissioner’s Office.

Depending on our reason for using your information you may also be entitled to:

  • object to how we are using your information
  • ask us to delete information we hold about you
  • have your information transferred electronically to yourself or to another organisation
  • object to decisions being made that significantly affect you
  • stop us using your information in certain ways.

We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Please note: your request may delay or prevent us delivering a service to you.

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the United Kingdom General Data Protection Regulation.

If you would like to exercise a right, please contact [the Information Resilience and Transparency Team at]

Your Right to Withdraw your Consent

Where we rely on your consent to process your personal information, you can withdraw your consent to our use of your data at any time.

You can do this emailing

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Who to Contact

Please contact the Information Resilience and Transparency Team at to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

You can contact our Data Protection Officer, Benjamin Watts, at

The United Kingdom General Data Protection Regulation also gives you the right to lodge a complaint with the Information Commissioner who may be contacted at the above website link or telephone 0303 123 1113.

For further information visit the Kent County Council Privacy Statement page.