Accessible online documents e-learning course
Concerned about meeting the Government’s accessibility legislation? Want to improve the accessibility culture in your organisation?...
Customer Insight Training
Wealden District Council have kick started their Drive to Digital programme with our customer insight training...
Sending effective text messages
An SMS notification system can be an effective method for local authorities to send updates and...
Voice in Local Government-Smart Speaker Uses
SDS have created a project group to explore the viability of voice technology within local government....
Text Messaging in Local Government
We know residents like convenience, they need things to fit in with their busy lives. SMS...
Learn how GDS is monitoring accessibility compliance
Website accessibility regulations came into force on 23 September 2018. This means that public...
Bitesize Training Videos Now Available
We have been busy converting our workshops and training sessions into bitesize videos. These videos are...
Digital Led Recovery from COVID-19
It was great to see so many of our partners at the first virtual Kent Customer...
Top 5 Benefits of GOV.UK Pay
Here at SDS we have been exploring customer expectations when making payments to local councils along...
Voice in local government - outlining the market
SDS have created a project group to explore the viability of voice technology within local government....
Book and Pay Project - Facilitating Workshops Virtually
SDS have completed a book and pay project on behalf on the London Borough of Bexley....
Mastering Online Documents Webinar
Here is a quick summary of the recent public webinar we delivered on mastering online documents. On...
Simplifying IVR routing and scripting
As part of their customer service strategy, Ashford Borough Council commissioned SDS to work on their...
SDS supporting partners to meet accessibility regulations
This Thursday marks the ninth Global Accessibility Awareness Day. Lots of different events are taking place...
Completely free COVID19 support bot
SDS recently caught up with Paul Shepherd, CEO of We Build Bots, to find out how...
Working Remotely - Skype for Business Top Tips
SDS have collated a list of the top Skype for Business tips to ensure effective remote...
3 months free access to JAWS, Zoomtext or Fusion for everyone
The outbreak of COVID-19 (Coronavirus) is having a significant and disruptive impact, worldwide, on people’s personal,...
SDS Response to Covid-19 Outbreak
SDS hope you are all keeping well and staying safe. Here at SDS we are doing our...
Process Capture and Redesign Workshop
Background Waverley Borough Council (WBC) is currently reviewing how they respond to customer enquiries and rebuilding processes,...
Piloting Smart Community Projects
Here at SDS we are keen to move forward with the Smart Communities agenda. For us...
LGA announces funding for behaviour change insights
The LGA Behavioural Insights Programme has just announced the 8 councils who were granted £20,000...
Sitemorse report on accessibility
You may recently have seen a report issued by automated accessibility checker Sitemorse on ...
A Review of 2019
As 2019 comes to an end, we have been reflecting on our busy year. Catherine returned...
IVR Hints and Tips
The aim of an IVR system is to enable users to help themselves without human involvement...
Delivering Digital and Technology for Local Public Services – iESE Conference
Dom recently made the trip to Church House in Westminster to take part in iESE’s autumn...
Improve your link strategy with Campaign URLs
SDS conducted a Google Analytics training session with colleagues from the Communications team at Tandridge...
Move over ‘Smart Cities’ make way for a ‘Smart Kent’
Hats off to Kent Connects for a great Smart Cities conference! The excellent collection of speakers...
Chatbot Customer Frustrations
Chatbots are capable of supporting key service areas. In particular, they are aimed at high-contact areas...
Housing advice website customer journey analysis
Sevenoaks District Council requested an analysis of their housing advice web pages with an emphasis on...
Local Market Management and Booking System Best Practice Research
SDS have recently completed a best practice research project on local market management and booking systems...