Intranets have evolved over time. Way back in the distant past, they were just an internal...

Sometimes it can be tricky to get valuable information about how your clients and customers use...

TikTok might not be a platform that you would think of when it comes to accessibility,...

The pandemic shifted our ways of working. Many employees are now working remotely full time or...

As the restrictions on where we work are lifting, lots of us are reflecting on the...

There are around 10,000 local parish, town, community, and neighbourhood councils in England. These work hard...

The Central Digital and Data Office (CDDO) issued an accessibility monitoring report detailing the work...

Process Capture for Customer Services Team at Ashford Borough Council One of the projects that forms ABC’s...

Kent Housing Group recently won a bid from Kent County Council to support landlords who are...

Both Waverley Borough Council and Tandridge District Council required some user testing on their waste forms. Whilst...

Giving digital accessibility a boost – live and interactive training sessions Many of our partner organisations have...

SDS have been introducing agile ways of working to Project Managers across Ashford Borough Council. We have...

Wealden District Council asked SDS to support them in a review of the East Sussex Building...

Waverley Borough Council approached Smarter Digital Services to assist them with user testing on...

When Southern Building Control Partnership (SBCP) decided to build a new website, they ...

Project Outcome: Anyone who is homeless or is concerned about becoming homeless can access helpful information...

Concerned about meeting the Government’s accessibility legislation? Want to improve the accessibility culture in your organisation?...

Wealden District Council have kick started their Drive to Digital programme with our customer insight training...

An SMS notification system can be an effective method for local authorities to send updates and...

SDS have created a project group to explore the viability of voice technology within local government....

We know residents like convenience, they need things to fit in with their busy lives. SMS...

Website accessibility regulations came into force on 23 September 2018. This means that public...

We have been busy converting our workshops and training sessions into bitesize videos. These videos are...

It was great to see so many of our partners at the first virtual Kent Customer...

Here at SDS we have been exploring customer expectations when making payments to local councils along...

SDS have created a project group to explore the viability of voice technology within local government....

SDS have completed a book and pay project on behalf on the London Borough of Bexley....

Here is a quick summary of the recent public webinar we delivered on mastering online documents. On...

As part of their customer service strategy, Ashford Borough Council commissioned SDS to work on their...

This Thursday marks the ninth Global Accessibility Awareness Day. Lots of different events are taking place...