SDS have created a project group to explore the viability of voice technology within local government....

We know residents like convenience, they need things to fit in with their busy lives. SMS...

Website accessibility regulations came into force on 23 September 2018. This means that public...

We have been busy converting our workshops and training sessions into bitesize videos. These videos are...

It was great to see so many of our partners at the first virtual Kent Customer...

Here at SDS we have been exploring customer expectations when making payments to local councils along...

SDS have created a project group to explore the viability of voice technology within local government....

SDS have completed a book and pay project on behalf on the London Borough of Bexley....

Here is a quick summary of the recent public webinar we delivered on mastering online documents. On...

As part of their customer service strategy, Ashford Borough Council commissioned SDS to work on their...

This Thursday marks the ninth Global Accessibility Awareness Day. Lots of different events are taking place...

SDS recently caught up with Paul Shepherd, CEO of We Build Bots, to find out how...

SDS have collated a list of the top Skype for Business tips to ensure effective remote...

The outbreak of COVID-19 (Coronavirus) is having a significant and disruptive impact, worldwide, on people’s personal,...

SDS hope you are all keeping well and staying safe. Here at SDS we are doing our...

Background Waverley Borough Council (WBC) is currently reviewing how they respond to customer enquiries and rebuilding processes,...

Here at SDS we are keen to move forward with the Smart Communities agenda. For us...

The LGA Behavioural Insights Programme has just announced the 8 councils who were granted £20,000...

You may recently have seen a report issued by automated accessibility checker Sitemorse on ...

As 2019 comes to an end, we have been reflecting on our busy year. Catherine returned...

The aim of an IVR system is to enable users to help themselves without human involvement...

Dom recently made the trip to Church House in Westminster to take part in iESE’s autumn...

SDS conducted a Google Analytics training session with colleagues from the Communications team at Tandridge...

Hats off to Kent Connects for a great Smart Cities conference! The excellent collection of speakers...

Chatbots are capable of supporting key service areas. In particular, they are aimed at high-contact areas...

Sevenoaks District Council requested an analysis of their housing advice web pages with an emphasis on...

SDS have recently completed a best practice research project on local market management and booking systems...

Tonbridge & Malling Borough Council (TMBC) are redesigning processes by capturing the customer journey. This is...

Smarter Digital Services hold a series of workshops every year, and on request, to share our...

We are assisting Tunbridge Wells Borough Council with IVR messaging for their new waste service which...