Really useful workshops – User Research at the Discovery Phase

In July we held the first of our Really Useful Workshops at Swale House which was attended by collegues from several of our partners. This first session – User Research at the Discovery Phase – demonstrated how important it is to speak to your users/customers at the beginning of the project, so that the service you are redesigning or creating meets customers’ needs and expectations.

Colleagues were given helpful tools, templates and tips and then during a practical session, they interviewed each other, fed back their research to the rest of their ‘table team’ and prioritised user needs before setting out the common user journeys they had discovered. The session was well received by participants and we are looking forward to the next workshop which will cover process mapping, end to end service design and lean methodologies.