Privacy Notice

Details of what information we collect from you, what we do with it and who it might be shared with:

What information do we collect from you?

We collect personal information about you such as your name, email address and telephone number. Sometimes we collect other information you may feel is sensitive to you. This might be your age or gender, for example.


Why do we collect this information?

We collect this information to provide you with a service you have requested from us or so that you can participate in research with us. If you do not give us your personal information, we may be unable to provide this service to you or you may be unable to participate in our research.

You can tell us to stop using your information at any time. But we may have to stop providing the service to you or stop our research with you.


Who might we share your information with?

Maidstone Borough Council stores your information on our behalf. You can view their privacy information here.

If you have taken part in our research and given us your specific consent to do so we may share your information with other public sector organisations including local authorities, the Police, the NHS etc.


What do we do with your information?

We use it to provide you with the service you have requested or to make it possible for you to participate in research. We won't use it for any other purposes without your consent, or without telling you first.

Sometimes we have to give it to other authorities, organisations or people. This would be for the prevention or detection of crime, or because of legal matters, for example. We don't need your consent to do this, but if we can, we'll let you know if we've passed your information on.


How long do we keep hold of your information?

We will only keep your information for as long as we need it. Once we no longer need it, we will keep it for a set period (a retention period) but not use it. When the retention period expires we will delete your information from our records. You can view information about our Retention Schedule and Record of Processing Activities here.


How can I access the information you hold about me, find out further information on privacy rights, or raise a concern?

You can access the information we hold about you at any time. If you would like to do this, have any queries or questions, or want to raise a concern about the way in which we are using your personal information, please contact:

The Data Protection Officer
01892 554077
The Data Protection Officer,
Tunbridge Wells Borough Council
Room 110,
Town Hall,
Royal Tunbridge Wells, Kent