Telephone keypad

IVR messaging for new waste service

We are assisting Tunbridge Wells Borough Council with IVR messaging for their new waste service which will be starting at the end of September.

As the calls to the Council will be substantially higher during the initial period, SDS have been asked to assist with IVR messaging, scripting and routing. This should create a more effiicient way to handle the volume of calls expected and wherever possible to signpost callers through effective scripting to helpful information on the website.