Smarter Digital Services hold a series of workshops every year, and on request, to share our knowledge and help local authorities be more efficient and customer focused. A popular training session that we have been delivering is usability testing. Continuously testing your website’s usability will unfold issues and when fixed, will improve the overall experiences […]
Tunbridge Wells Borough Council have a new waste contract with some key changes happening at the end of September. The TWBC Communications Team asked SDS for some Google Analytics training to enable them to understand the traffic through the TWBC website.
The homelessness triage tool has been updated to comply with the Homelessness Reduction Act 2017, and is now being used by all local authorities in Kent.
To start the year off, we invited our partners to a user testing workshop in Ashford where we explained and had a go at doing a user test, covering everything from recruiting people to take part, designing the scenarios to test, carrying out the interview and analysing the findings.
In July we held the first of our Really Useful Workshops at Swale House which was attended by collegues from several of our partners. This first session – User Research at the Discovery Phase – demonstrated how important it is to speak to your users/customers at the beginning of the project.